Support
Billing questions
Payments are handled by CCBill, so their name appears on your statement rather than ours. For a charge you do not recognise, a cancellation, or a refund, the fastest route is CCBill’s consumer support:
You can also cancel from your account page at any time, and keep access until the end of the period you have paid for.
Everything else
Playback problems, account access, or anything about the content: [email protected]
We aim to reply within one business day. Please contact us before opening a card dispute — a dispute closes your account automatically and takes far longer to resolve than an email does.